Requirements gathering that actually works: a BA's checklist

Draft outline. The full playbook is still to be written.

Before the first meeting

• Who needs to be in the room, and who is missing.

Asking why

• Digging past the first answer until the real need shows up.

Capturing the process

• Swim-lane flowcharts as a shared picture of who does what.

Testing the requirement

• SIT and UAT scenarios written from the requirements, not after them.

Training and handover

• User manuals and remote training so the change sticks.

Checklist

• To be turned into a one-page checklist.